These Terms and Conditions govern the purchase of products from the E-store located at https://nidaloghouses.com/. Please review these Terms and Conditions carefully to fully understand your rights and obligations. By accessing or using our E-store, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to what is stipulated below, you must not use the E-store.
1.1. The Seller: Means UAB “MEDŽIO FABRIKAS NIDA”, a company established and operating in accordance with laws of the Republic of Lithuania, legal entity code 300095834, registered office address: Pamiškės str. 1, Piliuona, LT-53182, Kaunas district, Lithuania, VAT code LT100002437715, data about the company collected and stored in the Register of Legal Entities of the Republic of Lithuania.
1.2. The Buyer: Refers to any person who orders and purchases Products in the E-store. The term “Buyer-consumer” means a legally capable natural person, over 18 years of age, who purchases Products for his / her own personal use. The term “Buyer-entrepreneur” refers to a natural or legal person that purchases Products for business purposes. Both natural and legal persons may act through their authorized representatives while concluding the Agreement with the Seller as provided for in these Terms. For a Buyer-entrepreneur that is a legal entity, the Seller does not verify the authorization of the representative acting on behalf of the entity. If the Terms are accepted or confirmed by the representative, they are deemed accepted by the Buyer-entrepreneur legal entity itself, and the Seller assumes no liability for any lack of authorization of such representative.
1.3. E-store: Refers the online store operated by the Seller and accessible at https://nidaloghouses.com/.
1.4. Terms: Mean these Terms and Conditions for Purchase and Sale of Products that apply to and govern all transactions conducted on the E-store.
1.5. Products: Mean wooden structures designed for self-assembly by the Buyer, available in two categories: (i) pre-designed wooden structures offered in the E-store, where the Buyer can customize specifications such as floor type, size, and other features before ordering, ensuring a unique final product tailored to their specific needs; and (ii) fully bespoke wooden structures, designed entirely according to the Buyer’s specific requirements and thus requiring additional communication between the Parties for detail clarification. Both categories of Products are considered tailored to the Buyer’s unique needs and only enter production once all details have been mutually agreed upon by the Seller and the Buyer, and the Agreement is concluded as provided for in these Terms.
1.6. Agreement: The purchase and sale agreement concluded between the Buyer and the Seller for the acquisition of Products via the E-store as specified in these Terms.
1.7. Personal Data: Refers to any information that can be used to identify an individual, as well as any information about an individual who has already been identified. The processing of Buyer’s personal data is detailed in our Privacy Policy. Hereinafter, the Buyer refers to both Buyers-consumers and Buyers-entrepreneurs, unless stated otherwise or clearly implied by the context. The Buyer and the Seller may also be collectively referred to as the Parties and individually – a Party.
2.1. These Terms constitute a legally binding document that defines the rights, duties, and responsibilities of both the Buyer and the Seller, along with other conditions governing the sale and purchase of Products. The Buyer and the Seller become bound by these Terms upon the formation of a formal Agreement, which occurs when the Buyer places an order, receives the confirmation of the order, and makes the required advance payment. However, certain provisions of these Terms may apply and be binding even before the formal Agreement is concluded, including but not limited to clauses related to the use of the E-store, Product information, and obligations concerning the ordering process.
2.2. The Buyer may purchase Products from the E-store only after accepting these Terms. It is advisable for the Buyer to review the Terms with each order. If the Buyer has not read, does not understand, or disagrees with any part of the Terms, they are prohibited from placing an order or purchasing from the E-store. By placing an order, the Buyer is deemed to have read, understood, and agreed to what is stipulated in the Terms.
2.3. The Buyer is required to review the Privacy Policy prior to using the E-store. This document details the handling of the Buyer’s Personal data. Use of the E-store implies that the Buyer has acknowledged and understood the Privacy Policy. For specific actions, such as placing or finalizing an order in the E-store, the Buyer may be required to actively affirm their acquaintance with the Privacy Policy, for instance, by ticking a checkbox.
2.4. The Seller reserves the right to amend these Terms at any time. Any modifications to the Terms take effect immediately upon their publication in the E-store and will apply to all orders placed following these updates. The Seller will inform the Buyer of any changes to the Terms by posting notifications within the E-store. Continued use of the E-store by the Buyer after the publication of such updates will be regarded as the Buyer’s acceptance of the revised Terms.
2.5. All trading activities within the E-store are governed by and must comply with the laws of the Republic of Lithuania.
3.1. General specifications for each Product, including descriptions and drawings, provided on the product pages in the E-store are for reference purposes only. While we strive for accuracy, this information may not always precisely match the details on the actual Product packaging. In the event of any discrepancies or contradictions, the details in the invoice and order confirmation email shall take precedence over the Product’s name and description on the product pages in the E-store. Before making an advance payment, which constitutes the conclusion of the Agreement to purchase the Product, the Buyer is obliged to carefully review the details provided in the order confirmation.
3.2. Buyers should be aware that due to the varying technical specifications of electronic devices (e.g., screen resolution, etc), as well as other factors outside the Seller’s control, the actual appearance of Products, including colour shades, may not perfectly match what is displayed on the Buyer’s device.
3.3. If the Product includes a warranty, all applicable terms and conditions of the warranty are provided in our Warranty Terms available on the E-store, also communicated to the Buyer in the order confirmation email and the invoice.
3.4. The Seller strives to provide the Buyer with a thorough understanding of Products being purchased, considering the unique characteristics of wooden materials and the craftsmanship involved. Buyers are encouraged to take into account the following aspects when choosing the Products from the Seller:
3.4.1. Natural Variations: Wood’s unique patterns, grains, and colours lend a distinctive charm to each of Products. These natural variations are to be celebrated as they enhance the uniqueness of each piece, rather than being viewed as imperfections.
3.4.2. Colour and Grain: Despite the Seller’s efforts to accurately represent the colour and grain of all Products, slight discrepancies may occur due to screen colour calibration and the inherent variability of wood. As a result, the actual Product may vary slightly in appearance from what is displayed on the Buyer’s screen, as previously mentioned.
3.4.3. Dimensions: The dimensions of the Seller’s Products are provided to help the Buyer find the perfect fit for their space. Considering the handcrafted nature of Products, the Buyer should however allow for slight variations in size.
3.4.4. Illustrative Images: The images displayed on the E-store serve an illustrative purpose, aiming to provide a close representation of the actual Product. However, differences between the displayed images and the final Product may arise due to the reasons mentioned above.
3.5. Assembly Required: All Products purchased by the Buyer are delivered in parts rather than fully assembled, ensuring safer and more efficient delivery. The Buyer is responsible for assembling the Products upon receipt. The Buyer may either request the Seller’s assistance with assembly (subject to a fee), assemble the Products themselves, or hire a third party to do so. The Seller guarantees that all necessary parts and clear assembly instructions are provided. The instructions can be accessed here:www.nidaloghouses.com. The Buyer is responsible for correctly assembling the Product and ensuring they have the necessary skills, tools, and assistance if needed. The Seller is not liable for any errors, missing parts, or damages resulting from improper assembly. Additionally, the Buyer explicitly acknowledges that the Seller does not provide any warranty for assembly works performed by the Buyer or by a third party hired by the Buyer. This is because incorrect assembly, improper handling, or failure to follow the provided instructions may compromise the structural integrity and intended functionality of the Product, making it impossible for the Seller to guarantee its quality and durability.
3.6. The Seller offers products on an “as-is” basis and does not guarantee compliance with the building, environmental, or other regulatory requirements of the location where the Buyer plans to use (assemble) the purchased Products. The Seller’s responsibilities are confined to the delivery of the Product and do not include assistance in obtaining building permits or managing related regulatory issues. The sale of the Products does not cover the arrangement of any necessary building or other permits for the assembly and use of Products at the Buyer’s intended location. If local laws require permits, it is the Buyer’s duty to secure these independently. This entails ensuring adherence to all applicable laws and regulations regarding permits and approvals for the use or construction of the purchased Product(s). Responsibility for matters related to permits and legal compliance rests solely with the Buyer.
4.1. Registration is not required to make a purchase on the E-store. Should the Buyer however wish to register, he or she shall follow the registration instructions provided on the E-store.
4.2. To make a purchase, the Buyer must place an order and provide all necessary information required to finalize the Agreement.
4.3. To order Products made/constructed according to the parameters provided by the Buyer via the E-store, the Buyer needs to select the type of Product they want, choose custom options (as provided in the E-shop), and fill out a Product order with their choices and any additional information.
4.4. If the Buyer is interested in specific modifications to the Product, they must contact the Seller by email given on the E-Store.
4.5. The Agreement for purchasing the Product is considered to be concluded between the Parties once the Buyer, after accepting the Terms, submits the Product order, receives order confirmation from the Seller, and makes the corresponding advance payment. If the Buyer fails to make the advance payment, the Agreement is not considered finalized.
4.6. Depending on the characteristics of the Products, modifications and other issues may still need to be coordinated with the Buyer after placing the order. If the Buyer selects a Product and wishes to modify it (e.g., change its size, add or remove windows or doors, adjust the height of the project’s walls or overall structure, add a terrace, install a double roof, PVC windows or doors, etc.), the Buyer shall submit an additional order request or send an email specifying the desired modifications. The Seller shall prepare a price offer based on the Buyer’s requirements.
4.7. If the Buyer accepts the price offer, an invoice for the advance payment shall be issued. The Seller shall prepare project drawings for the Buyer’s approval. The Buyer is allowed to request design changes or other modifications and coordinate these with the Seller before making the advanced payment and finalizing the Agreement. No modifications to the ordered Products are possible after an order for the Products has been confirmed by the Seller and the advanced payment has been paid.
4.8. Upon receipt of the advance payment, the Seller initiates the production process for the ordered Products and notifies the Buyer of the preliminary production and delivery timeline.
4.9. Before finalizing the Agreement, the Seller may send the Buyer other additional confirmations, such as acknowledging the receipt of the advanced payment, and any other relevant updates. Once the Product is manufactured, the Buyer shall be informed of its completion, and an invoice for the remaining balance of the Product shall be issued.
4.10. Upon full payment of the remaining balance, delivery shall be arranged. The Buyer shall be informed of the cargo loading and the estimated delivery date.
4.11. The Seller reserves the right to decline the Buyer’s order(s) for significant reasons, such as: if the Buyer specifies a delivery address outside the Seller’s delivery service area, fails to provide a delivery address, submits incomplete specifications for the Products or order information, does not agree with the Terms and (or) Privacy Policy, etc. Additional specific reasons, such as sanctions, will be communicated directly to the Buyer.
4.12. The Agreement is considered duly and fully fulfilled by both Parties once the Buyer has paid the full price of the Product and the Product is transferred to the Buyer in accordance with the procedure established by the Terms and legal acts of the Republic of Lithuania.
5.1. The prices of Products are provided for in euros and include value-added tax (VAT), if applicable.
5.2. Products made/constructed according to the parameters provided by the Buyer via the the E-store will be produced and sold to the Buyer at the prices that are current in the E-store at the time the order is placed. If the Buyer disagrees with the price of the Products as listed in the E-store, they will not be able to proceed with the order.
5.3. The price for Products with specific modifications will be specified in the Seller’s price offer, which the Buyer receives after submitting an inquiry for Product to the Seller by sending an email to the Seller available on the E-Store. If the Buyer disagrees with the price of the Products as outlined in the Seller’s price offer, they will not be able to proceed with the order.
5.4. Unless otherwise specified by the Seller, delivery of Products, Seller’s assistance with assembly of the Products, and other additional services offered by the Seller shall be subject to additional charges and are not included in the price of Products. The fees for delivery, assembly, and other additional services will be communicated to the Buyer before confirming the order, unless these services are ordered at a later stage. If ordered later, the applicable fees will be communicated to the Buyer at the time of ordering.
5.5. The Buyer can pay for Products using one of the following methods:
5.5.1. by bank transfer to the Seller’s bank account;
5.5.2. in other ways, if they are specified in the E-store.
5.6. All payments are considered complete when the full amount indicated on the invoice has been transferred and credited to the Seller’s account. The Buyer can pay for the Products only in the official currency of the Republic of Lithuania – euros.
5.7. When purchasing Products, the Buyer may either make full payment at the time of ordering or opt for installment payment. In the case of installment payment, the Buyer must pay 50% of the Product price as an advance payment within 3 (three) working days of placing the order. The remaining balance is due after the Product is manufactured, but no later than 5 (five) working days from issue of the Invoice.
5.8. The final invoice will be provided to the Buyer prior to delivery, and the Buyer must settle it within the specified deadline on the invoice, in accordance with Clause 5.9.
5.9. If the Buyer fails to pay the remaining balance within the specified timeframe, delivery will be postponed. If the Buyer is more than 30 (thirty) days late in making the final payment, the Seller has the right to terminate the Agreement due to the Buyer’s fault.
5.10. The price of Products may be increased by the Seller if, due to the Buyer’s fault or circumstances not disclosed by the Buyer at the time of conclusion of the Agreement, the specifications or quality requirements for Products, delivery terms or place, scope of services discussed in the Agreement, or other circumstances change, that increase the Seller’s costs or when the Buyer does not fulfil its contractual obligations, and as a result of which the Seller incurs additional costs.
5.11. VAT invoice is submitted to the Buyer after the final payment, i.e. after the Buyer has paid the full price of Products. In accordance with the procedure established by legal acts, VAT invoice or other accounting document issued by the Seller is provided to the Buyer by the provided email and (or) together with Products during delivery. The data of the VAT invoice or other relevant document is automatically generated based on the data provided by the Buyer and cannot be adjusted after the order has been placed.
6.1. Products are delivered within the European Union, and United Kingdom, although delivery of certain Products or to specific territories may be restricted. Buyer will be informed of any existing restrictions on the E-store or after the order has been submitted to the Seller before the order confirmation.
6.2. The Buyer shall select a delivery method from the options specified on the E-store or specified by the Seller before the confirmation of the order. The available delivery methods (including collection from the Seller’s warehouse) may vary depending on the location where the Buyer wants the Products to be delivered and the size of them.
6.3. Delivery of Products will be a chargeable service. The Buyer will be informed of the delivery price before finalizing the order. If the Buyer does not agree with the delivery price, they should not proceed with the ordering process. The delivery price must be paid together with the final payment for Products.
6.4. The Buyer will be informed about the exact date and time of delivery via email and (or) telephone. Please note that the actual delivery time may vary from the initially communicated schedule.
6.5. In exceptional cases, the delivery of Products may be delayed due to unforeseen circumstances beyond the control of the Seller, which the Seller could not control and reasonably foresee at the time of concluding the Agreement. In such cases, the Seller will promptly contact the Buyer to discuss alternative delivery arrangements.
6.6. The Buyer is required to specify the precise delivery location for Products and ensure suitable conditions for their unloading (such as unlocking gates, raising barriers, opening doors, etc.).
6.7. Products will be delivered to the address specified by the Buyer, who must either accept the Products personally or provide the contact details of an authorized recipient. At the time of delivery, the Buyer or the designated recipient may be required to present identification and order details previously sent by the Seller, however the Seller assumes no responsibility to verify the authorization of the person accepting the delivery. If the Buyer is not present to receive the Products and they are delivered to the provided address, the Buyer waives the right to claim delivery to an unauthorized recipient.
6.8. The Buyer must inform the Seller if the delivery conditions for Products are challenging, such as impassable or difficult roads, if Products cannot be delivered directly to the specified location, or if special transportation is needed. In these instances, the Buyer will need to cover the additional costs for the complex delivery required to deliver the Products to the location specified by the Buyer. Alternatively, if the Buyer chooses not to cover these extra delivery costs, the Buyer agrees to collect Products from the nearest accessible location that both Parties agree on, at the Buyer’s own expense.
6.9. Should the Products not be delivered on the scheduled date due to the Buyer’s fault (e.g., if the Buyer or authorized recipient is not present at the agreed time), the Buyer is required to contact the Seller to report the issue no later than the day after the planned delivery date and to agree on a new delivery time. Any additional deliveries or required storage resulting from the non-delivery will incur extra charges.
6.10. Additionally, if the Buyer fails to accept the Products, a penalty interest of 0.05 percent per day on the Product price will be charged, accruing daily until the Products are collected. The Buyer must pay this penalty before retrieving the Products. If the Products are not accepted within 30 (thirty) days, the Seller may terminate the Agreement upon the Buyers fault.
6.11. Upon receiving Products, the Buyer must check the Products’ package condition and verify the quantity, quality, and type of Products received. If the package is damaged but Products inside match the order in quantity, quality, and type, the Buyer should communicate the detected damage to the package to the Seller via phone number or email address provided on the website of the E-store. In these instances, Products are considered delivered with damaged packaging, but the order itself is correct according to the Agreement, and the delivery is deemed properly executed.
6.12. If the Buyer accepts the package without any comments, Products are assumed to have been delivered in good condition, with the quantity, quality, and type meeting the Agreement’s terms, and any related delivery services correctly performed. This does not apply to issues that could not have been identified upon immediate inspection.
6.13. If the Buyer identifies any discrepancies in the Products’ quality, quantity or type after delivery, they must contact the Seller within 14 (fourteen) calendar days and inform them about the discrepancies using the phone number or email address provided on the website of the E-store. Buyer should provide visual evidences (photos of the discrepancies, videos,etc.) together with initial claim.
6.14. If the Products are not delivered on the scheduled date due to the Seller’s fault, the Buyer must contact the Seller as soon as possible via the phone number or email address provided on the Seller’s website of the E-store.
6.15. The Seller is released from responsibility for the violation of the deadlines for the delivery of the Products if the Products are not delivered to the Buyer or are delivered late due to the fault of third parties unrelated and (or) independent of the Seller or due to circumstances beyond the control of the Seller.
6.16. The risk of accidental loss or damage of Products passes to the Buyer from the moment Products are handed over to the Buyer or are delivered to the provided address.
7.1. Unless specified differently on the E-store, Products purchased by the Buyer-consumer are subject to a standard statutory 2 (two) years warranty for product quality. The Seller also provides 2 (two) year commercial warranty for Products purchased by the Buyers-entrepreneurs. The warranty (both the statutory and commercial), however, is valid only if the Buyer completes the warranty form after purchase, complies with all specified warranty terms and care instructions, properly treats the wood according to the Seller’s recommendations, and exclusively uses the Seller’s assembly team and services. All other applicable warranty terms and conditions as stated in our Warranty Terms also apply.
7.2. Detailed information on what is and isn’t covered by the warranty can be found in our Warranty Terms.
7.3. The repair, replacement, or return of defective Products during the warranty period will be conducted on a case-by-case basis upon the terms mutually agreed by the Parties. The Seller reserves the right to refuse a Product return or refund if the Product defect is caused by the Buyer’s misuse or improper care of the Product.
7.4. If the defect in the Product is the Seller’s fault, the Buyer has the right to demand that the Seller repair the defects, reimburse the Buyer for the costs of repairing the defects, or, if repair is not possible, replace the defective Products with Products of satisfactory quality. If repair or replacement is not feasible, the Buyer and Seller may agree to reduce the price of the Products due to the defects. The Buyer, however, is only entitled to demand a price reduction if the defect is significant.
7.5. The Seller reserves the right to decline the repair or replacement of defective parts Products if such actions are impractical or would impose unreasonable costs, given Products’ value and the severity of the defect.
7.6. The Buyer can ask for a refund and terminate the Agreement if the quality issue with Products is a major violation of the Agreement. A major violation occurs if fixing the defects would cost more than 50 (fifty) percent of Products price, and the Seller fails to repair the defects, does not reimburse the Buyer for the repair costs, or does not provide a suitable replacement of the defective Products. The Buyer cannot terminate the Agreement if the defect is minor.
7.7. The Buyer and Seller agree to work together if defects are found in Products. The Buyer will let the Seller or the Seller’s chosen third parties inspect Product, evaluate the defects, and access Products for repairs or replacement. To return a faulty Products, the Buyer must follow the Seller’s instructions regarding packaging, storage, and handover to the carrier. If the Buyer doesn’t cooperate or meet these requirements, it will be assumed that the Buyer accepts Product as is, and considers it to be of satisfactory quality. Consequently, the Seller won’t be held liable for any damages or losses resulting from the Buyer’s lack of cooperation.
7.8. If Products are repaired or replaced during this warranty period, it does not extend the original warranty period nor does it start a new warranty period. Any parts replaced or repairs made as a solution to a defect in Product will be covered under the original warranty, which will expire concurrently with Product’s warranty. Should the law mandate different warranty conditions, those legal requirements will take precedence.
8.1. 8.1 All Products sold by the Seller are uniquely custom-made for the Buyer, tailored to their specific requirements, preferences and needs. Due to their individualized design and production, each Product is one-of-a-kind and cannot be resold or repurposed for other customers. As a result, the Products are strictly non-returnable.
8.2. Furthermore, as the Products are not pre-manufactured and are made to the Buyer’s specifications, they fall under the exception set out in Article 6.228(10)(2) of the Civil Code of the Republic of Lithuania. This means that the Buyer does not have the right to withdraw from the contract and return the Products
9.1. The Seller can initiate promotions and offer discounts on the E-store at its discretion. The E-store will provide all the details about any discounts or promotions when they are active.
9.2. If the offered discount was not applied to the Buyer, the Buyer has the right to contact the Seller as soon as possible, report and clarify the order details and the discount application process.
9.3. The quantity of Products available with a discount may be limited, therefore the Seller does not guarantee the possibility for all Buyers to purchase the discounted Products.
9.4. The Seller can change or end promotions and discounts at any time without a separate announcement. Any changes or cancellations will take effect as soon as they’re posted on the E-shop and won’t affect purchases already made under the previous conditions.
9.5. If, for any reason in accordance with these Terms, the Seller is obliged to refund the Buyer for Products purchased with the discount, the refund will be limited to the amount actually paid by the Buyer, regardless of the original listed price
10.1. In managing the E-store, the Seller has the right to:
10.1.1. temporarily limit or suspend the Buyer’s access to the E-store without advance notice if the Buyer attempts to disrupt the functioning or stability of the E-store, or if the Buyer fails to meet their obligations. The Seller will not be liable for any adverse effects experienced by the Buyer because of these actions;
10.1.2. limit or forbid wholesale purchases. At the Seller’s discretion, wholesale purchases are defined as orders involving unusually large quantities of Products, orders placed with unusual frequency, or other factors indicating that Products are intended for non-consumer purposes;
10.1.3. discontinue the operation of the E-store, modify the E-store or its components including all content, change the website address, or, depending on the E-store system’s technical capabilities, temporarily or permanently suspend its functions. However, these actions will not affect any Agreements made by the Buyer prior to such changes, nor the fulfilment of those Agreements;
10.1.4. update the Terms, Products prices, purchase conditions, and (or) any other E-store guidelines by posting these changes in the E-store. However, these updates will not affect any Agreements made by the Buyer prior to these changes, nor the fulfilment of those Agreements.
10.2. The Buyer is obligated not to use the E-store in any illegal way that could jeopardize its proper functioning, security, integrity, or limit other individuals’ access to the E-store.
10.3. All content, including but not limited to text, graphics, logos, images, digital downloads, data compilations, and software, as well as the compilation of such content available on the E-store is the exclusive property of the Seller. This content is protected by international copyright and other intellectual property laws. Unauthorized use, reproduction, modification, distribution, or storage of any material from the E-store without the express written permission of the Seller is strictly prohibited and may result in legal action.
11.1. The Seller shall not be held liable for any consequences resulting from the Buyer’s failure to read the Terms, despite having been provided with the opportunity to do so.
11.2. If either Party incurs damages due to a breach of the Agreement, the responsible Party shall compensate only for direct losses, in accordance with the procedures and grounds established by the legal acts of the Republic of Lithuania, unless otherwise required by law.
11.3. If the Agreement is terminated due to the fault of the Buyer, the advance payment made by the Buyer for purchase of the Products will not be refunded. Additionally, the Buyer is required to compensate the Seller for any losses incurred that exceed the amount of the advance payment. If the full price of the Product has already been paid but the Product has not yet been delivered to the Buyer, the Seller shall refund the amount paid by the Buyer, minus the advance payment and any additional direct losses incurred by the Seller as a result of the termination.
11.4. If the Agreement is terminated due to the fault of the Seller, the Seller shall refund the Buyer the full amount of the advance payment or, if the full price of the Product has already been paid but the Product has not yet been delivered to the Buyer, the total amount paid by the Buyer. Additionally, the Seller shall compensate the Buyer for any direct losses incurred as a result of the termination, provided such losses exceed the refunded amount.
11.5. The Seller shall not be liable if they can’t fulfil an order or if delivery is late or doesn’t happen because of things beyond the Seller’s control (like natural disasters, diseases, government or military actions, emergencies, or cyber-attacks). If these issues last more than a 1 (one) month, both the Buyer and Seller can agree to terminate the Agreement.
11.6. The Buyer is responsible for ensuring that all order and personal details provided are accurate and must promptly update any changes. The Seller will not be held accountable for errors or outdated information if the Buyer fails to maintain current details.
11.7. The Buyer must not share their order number, associated documents, or any data that could enable a third party to retrieve Products on their behalf without their knowledge and consent. The Buyer is responsible for any unauthorized use of their order data, email, or account to make purchases or receive deliveries from the E-store. In such instances, the Seller will treat the person using this information as the Buyer.
11.8. The E-store may include links to external websites; however, the Seller is not responsible for the content or activities of these sites. The Seller does not monitor these external websites and does not endorse or represent the entities or individuals operating them.
12.1. The Buyer can contact the Seller in case of any issues by email at support@nidaloghouses.com or by telephone at +370 616 75559, Monday through Friday from 9 a.m. to 6 p.m.
12.2. All information provided in the E-store, including these Terms, details about the Seller, Products offered and their descriptions, order placing and cancellation procedures, and guarantees provided by the Seller, should be regarded as having been delivered to the Buyer in written form.
12.3. The laws of the Republic of Lithuania govern these Terms as well as any agreements and orders executed between the Buyer and the Seller.
12.4. The Seller may transfer its rights and obligations under these Terms to another party without prior consent from the Buyer. However, the Seller will ensure that such a transfer does not adversely affect the Buyer, and that the Buyer’s rights and obligations remain unchanged.
12.5. All disputes or disagreements arising out of or related to these Terms shall be resolved by negotiation. In case of failure to reach an agreement, the dispute shall be resolved in the court of the Republic of Lithuania based on the location of the Seller’s registered office following the legal acts of the Republic of Lithuania, unless specific laws mandate otherwise.
12.6. If Buyer-consumer has issues with Products bought from the E-store, they can report this to the State Consumer Rights Protection Authority (https://www.vvtat.lt) or use the European Online Dispute Resolution platform (https://ec.europa.eu/odr/) to submit a complaint. However, the Buyer-consumer needs to try resolving the issue with the Seller first, as the law requires. These Terms have been updated on 01 08 2025.
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